Field Service newsletter - 2025 autumn edition

Together, digital maturity and connected data empower organizations to embed sustainability into engineering, manufacturing and supply chains

A burden or untapped advantage?

Digital Product Passports are redefining transparency by connecting lifecycle data across products and partners.

Managing sustainability data effectively transforms LCA from a reporting obligation into a strategic capability.

Real impact with Tulip and IoT

Sustainability extends beyond the factory through service, sales and long-lifecycle customer interactions.

Sustainability is no longer a constraint but a deliberate strategic decision that shapes innovation speed and competitiveness.

Together, Van Dorp and 9altitudes show that sustainability and business success can go hand in hand

What does field service look like when AI moves from hype to day-to-day reality? Copilot in Dynamics 365 Field Service is already helping companies reimagine scheduling, technician support, and customer experience.

For technical services companies, asset diversity and contract complexity are only growing. Copilot helps turn that complexity into a strategic advantage

what Copilot brings to your customers and your business

The foundation of PLM (Product Lifecycle Management) is in the ability to manage information across the entire product lifecycle as a strategic approach.

Sustainability is becoming a top priority for manufacturing companies worldwide—not only to meet regulatory requirements and customer expectations but also to drive efficiency and reduce costs.

Discover how AI-powered scheduling in Microsoft Dynamics 365 Field Service helps you plan smarter, react faster, and deliver better service with less manual effort.

Smart chatbots can boost your efficiency—but only if customers actually want to use them. Discover how applying 7 simple personalization principles can turn frustration into satisfaction.

Read our five tips on how to decrease your operational costs with Field Service Management software

Our people-first approach directly benefits our clients and partners. When employees feel valued and motivated, they deliver exceptional results.

At 9altitudes, we specialize in guiding companies within specific industries, so they can leverage these technologies throughout their full lifecycle. Our approach is tailored to meet the unique needs and capabilities of each organization.

Periodic maintenance—perhaps you see it as just another task in your daily operations. But what if it could be more? What if your maintenance strategy became the key to higher customer satisfaction, reduced costs, and extended asset lifecycles?

In all honesty, your business needs Marketing Automation if you are determined to survive this digital era. It makes sense that marketers welcome the change with open arms.

As our customers have raised their expectations, they want consultants who are ready to truly guide them through a combination of execution and a deep understanding of the business processes of their industry.

A Field Service Management package can have a huge impact on the operation of your service team and improve the customer experience. But what exactly are its capabilities?

Learn how technology, such as Field Service, addresses the shortage of skilled personnel and improves customer experience.

Field Service Management Software optimizes your company's field service with real-time insights and efficient planning for maximum service.

Discover 10 reasons why Microsoft Dynamics 365 Field Service helps optimize your service processes and boost customer satisfaction.

It has only been a few months since Microsoft introduced its first Copilots. In this article, we explore the Copilots currently available in Dynamics 365 CE.

In the demanding world of Field Service Management, supporting your technicians during complex interventions is crucial.

In the world of Field Service, your First Time Right (FTR) rate is a game-changer.

Field technicians are among the most sought-after professionals in today’s labor market. Their expertise and efficiency are critical to the success of your organization.

In the fast-paced world of Field Service Management, achieving efficient scheduling is no small feat. Complex planning often leaves you juggling various tasks, resources, and unforeseen disruptions.

To stay ahead in the world of field service innovations, our customer Joulz showed tremendous enthusiasm to participate together with us in the product preview of Copilot in Dynamics 365 Field Service.

We are participating in the early preview of Microsoft's Copilot in Dynamics 365 Field Service

Find out and re-create the success

In this white paper, we look at what you can expect from a field service management solution, which features are important, and how to approach the search.

Companies worldwide are acting swiftly in setting up new digital business strategies. How about your company? Are you following along?