9altitudes launches 9A Field Service Knowledge Capture Agent

Weesp, October 2025 – In today’s service industry, valuable technical knowledge is often lost in scattered notes or verbal exchanges. 9altitudes, a leading European partner in digital transformation for manufacturing and technical service companies, is changing that with the launch of the 9A Field Service Knowledge Capture Agent.

This innovative solution empowers service organizations to capture, structure, and reuse critical knowledge directly on-site, fully integrated within Microsoft Dynamics 365 Field Service.

From isolated notes to shared expertise

The 9A Field Service Knowledge Capture Agent supports technicians in documenting insights, fault analyses, and best practices during interventions. With AI-driven prompts and contextual tagging, knowledge is no longer trapped in individual notes or conversations, but stored and shared in a central knowledge base.

Seamlessly connected to existing 9A IP components, the solution leverages Microsoft Copilot functionalities to generate automatic summaries and suggestions. This allows service teams to increase operational efficiency while improving customer satisfaction.

“The power of this agent lies in its simplicity and impact,” adds Sybren Mooij, Business Director CE at 9altitudes. “Many technical organizations struggle to retain expertise. This solution embeds knowledge directly into their processes—crucial for scalability and continuity.”