DKG, the market leader in the Dutch kitchen industry, has selected Microsoft and 9altitudes as strategic partners for the digital transformation of its customer-facing processes. The company chose Microsoft Dynamics 365 as the platform to optimize customer service and sales, with 9altitudes as the implementation partner. The entire sales process was jointly supported by Microsoft and 9altitudes.
The decision followed a thorough selection process in which DKG clearly outlined its ambitions and challenges in a comprehensive RFP. The organization aimed for an integrated solution that not only optimizes the customer journey but also allows for scalability, AI integration, and future-proof innovation.
Key requirements included improving response times in customer contact, increasing efficiency in sales processes, and gaining deeper customer insights through data analysis and AI.
Microsoft Dynamics 365 Customer Service Premium and Sales Premium proved to be an excellent fit for these needs. Combined with the powerful Microsoft platform, the underlying technology stack - Microsoft Dataverse and the Power Platform - offers integrated AI capabilities such as Copilot and a customer portal that enables customers to manage their own data and progress.
This technology empowers DKG to personalize customer interactions, automate processes, and better support employees in their daily work.
The implementation is being led by 9altitudes, an experienced Microsoft partner with deep expertise in the manufacturing industry. 9altitudes stands out for its focus on customer intimacy and its ability to translate technological solutions into tangible business value.
By leveraging proven methodologies and industry-specific knowledge, 9altitudes helps organizations like DKG realize their digital ambitions.
DKG (De KeukenGroep), parent company of Bruynzeel Keukens and Keller Keukens, is the market leader in the Dutch kitchen industry.
The company manufactures and sells kitchens, serving both B2B and B2C markets. Innovation, customer focus, and sustainability are central to DKG’s strategy. By investing in digital technologies, the organization aims to strengthen its leading position and elevate the customer experience.
As part of a generational transition, JC Løkkes Maskinfabrik faced the need for a new digital foundation. With Dynamics 365 Business Central and 9altitudes as its implementation partner, the company has achieved greater structure, visibility and coherence
By integrating Power BI and Power Apps with their existing CRM solution, Rynkeby has created a platform that provides increased insights into sales across a wide range of stores and retailers.
TenCate Grass is a global player in the artificial grass business with production and installation locations in Europe, the Middle and Far East and the US.
Full product lifecycle data management.
BeGC har optimeret deres produktudvikling og designprocesser med PTC Creo og støtte fra 9altitudes. Samarbejdet har gjort virksomheden mere fleksibel, effektiv og klar til fremtidens krav til digital produktudvikling.
Locinox is a leading player in the gate and fencing industry. Due to the company's growth, they needed a future-proof IT architecture.
Better collaboration and document management in the digital workplace
Amab, a social enterprise, specializes in repackaging, electrical assembly, and circular initiatives.
Read how BJ-Gear has transformed its business with a new ERP solution. The new system has enabled BJ-Gear to digitalize and automate its operations to a much greater extent.
VCST, part of the BMT Group, has been active for 50 years as a gear manufacturer in the automotive industry.
Product promotion with 3D realistic images.
Product Lifecycle Management with Windchill.
Danstoker got a new ERP solution and was up and running from day one
The Pollet Group is a collection of companies active in water treatment, swimming pools and healthcare.
Sustainable Manufacturing process with PTC IoT ThingWorx.
Digital business transformation is what we do. Making sure organizations are ready to deliver for the end customer of today and those of tomorrow. Thanks to our industry expertise, we are able to combine speed and quality into your digital transformation journey.
