Microsoft Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer ServiceWhat your customers deserve: seamless support, AI-driven insights, and smarter service
Microsoft Dynamics 365 Customer Service empowers businesses to deliver top-tier customer experiences. By integrating with multiple communication channels, automating workflows, and leveraging AI-driven insights, your support team can resolve cases faster and enhance customer satisfaction.
Whether managing high-volume call centers, providing self-service solutions, or optimizing agent performance, this solution helps you build stronger customer relationships.
Key features of Microsoft Dynamics 365 Customer Service
AI-powered assistance & chatbots
Automate repetitive inquiries with AI-driven chatbots, freeing up agents for more complex issues. Predictive analytics and sentiment analysis help agents understand customer needs in real time, leading to faster and more effective resolutions.
Omnichannel support
Engage customers seamlessly across phone, email, chat, and social media. With integrated Computer Telephony Integration (CTI), support teams handle calls more efficiently, reduce wait times, and deliver a personalized experience.
Productivity monitoring & insights
Track agent performance with built-in productivity reports. Gain real-time insights into case resolution rates, customer satisfaction trends, and service bottlenecks, helping managers make data-driven improvements.
Capabilities of Microsoft Dynamics 365 Customer Service
Boost customer satisfaction and deliver outstanding support with intelligent service solutions. Empower your team with AI-driven tools, automated workflows, and real-time analytics to improve response times and meet customer needs faster. Features like machine learning and sentiment analysis allow you to resolve issues proactively and personalize every interaction, building stronger customer relationships.
Microsoft Dynamics 365 Customer Service is designed to streamline customer support. It integrates seamlessly with popular tools like Outlook, Teams, and Power BI, keeping your team connected and efficient as they manage customer inquiries. As a certified Microsoft Dynamics 365 partner, we specialize in implementing and optimizing these solutions to fit your business needs. Enhance your customer experience today with the power of Microsoft Dynamics 365!
Faster case resolution
Every second a customer waits is a chance for frustration to grow. With automated case routing and AI-driven recommendations, your support team can resolve issues faster—before they escalate into bigger problems.
Stronger customer loyalty
Customers expect seamless, connected experiences across channels. Without a unified system, every disconnected interaction risks losing trust. Deliver consistent, high-quality support that keeps customers coming back.
Reduced costs and higher efficiency
Time wasted on repetitive tasks drains resources. By automating workflows and empowering customers with self-service options, your team can focus on complex issues that truly need human attention—saving both time and money.
Empowered support teams
Your agents are at the frontline of customer experience. Give them the right tools—integrated knowledge bases, AI-powered insights, and collaboration features—to handle cases with confidence and speed.
Actionable customer insights
Don’t just react—anticipate. Real-time data and sentiment analysis allow you to spot trends, identify service gaps, and proactively improve your support strategy before small issues turn into major setbacks
Scalability without growing pains
Your business is evolving, and your customer service should grow with it. Whether you’re handling hundreds or thousands of inquiries, Dynamics 365 Customer Service scales effortlessly, so you’re always ready for what’s next.
Pricing: What to expect for your business?
Our job is to simplify your journey to the summit, ensuring a smoother climb to new heights where you continuously feel safeguarded and in control. That's exactly why we've made it possible for you to obtain a high-level budget estimation already.
How? By completing this guiding questionnaire, we can estimate the project implementation investment and the monthly Microsoft license estimate, based on our experience in implementing many projects like the one you envision.
Frequently asked questions about Dynamics 365 Customer journey:
Previously known as Microsoft Dynamics 365 Marketing, this solution has evolved into Microsoft Dynamics 365 Customer Insights to provide businesses with a more unified and intelligent approach to customer data. This transformation brings together the power of customer analytics and marketing automation in a single, integrated platform.
Why the Change?
Unified customer profiles – The new Customer Insights platform consolidates marketing and customer data into one solution, allowing businesses to gain a complete view of their audience and deliver hyper-personalized experiences.
Stronger AI & automation – With advanced AI-driven insights and automation, businesses can predict customer behavior, refine marketing campaigns, and improve decision-making.
Deeper integration with Microsoft ecosystem – Customer Insights now seamlessly integrates with Microsoft Dynamics 365, Power BI, and other Microsoft tools, making it easier to align sales, marketing, and service strategies.
Real-time engagement – Businesses can leverage real-time data to personalize outreach, automate workflows, and optimize engagement across multiple channels.
Microsoft Dynamics 365 Customer Insights seamlessly integrates with other Microsoft products, such as the rest of the Dynamics 365 platform, Power BI, and Azure. This integration allows for a unified data ecosystem where customer data from various sources can be consolidated and analyzed.
With Power BI, users can create interactive dashboards and reports to visualize customer insights. Azure provides robust cloud infrastructure and advanced analytics capabilities, enhancing the overall functionality and scalability of Customer Insights. This interoperability ensures that businesses can leverage their existing Microsoft tools to gain deeper insights and drive more informed decisions.
- Microsoft Dynamics 365 Customer Insights helps optimize marketing campaigns by providing comprehensive customer profiles and actionable insights. By unifying data from multiple sources, it enables marketers to understand customer behaviors, preferences, and trends. The AI-driven analytics offer predictive insights, allowing marketers to anticipate customer needs and tailor campaigns accordingly. Personalized recommendations and segmentation capabilities help target the right audience with relevant content, increasing engagement and conversion rates. Additionally, real-time analytics and feedback loops enable continuous improvement of marketing strategies, ensuring that campaigns remain effective and responsive to customer dynamics.
Dynamics 365 Customer Insights offers a wide range of functionalities designed to enhance customer understanding and engagement.
Key features include:
- Segmentation: Enabling you to make intensive segmentation for your campaigns.
- E-mail marketing: Easily build and send out e-mails, incl. conditional content, making the e-mails unique for each receiver.
- Lead Management: Keep track of your leads with lead scoring, lead management etc.
- Forms: Collect sign-ups for events, etc.
- Event management: Keep track of event sign-ups, participants, sessions, host webinars and more.
Our experts would be happy to show you how these features could create value for your company.
One of the strengths of Microsoft Dynamics 365 customer engagement (D365CE) is that both the customer insights, customer service, field service, and sales solution leverage the same master data. That means that your employees will have access to the full overview of the customer, enabling your team to leverage that data and deliver the best possible customer experience to your customers and prospects.
Microsoft offers a variety of support and training resources to help users maximize the potential of Dynamics 365 Customer Insights. These include detailed online documentation that covers all aspects of the platform, from setup to advanced features. Tutorials and webinars provide step-by-step guidance and best practices for using the tool effectively. Users can also access a community of experts and peers through forums and user groups, where they can share experiences and solutions. You can already now have a look at Microsoft Learn.
Why choose 9altitudes as your Microsoft Dynamics 365 Customer Service partner?
9altitudes is an international digital partner that automates, optimizes and continuously improves business processes end-to-end. We help manufacturing, supply and service companies reach new heights using Microsoft, PTC and Tulip software in combination with our own industry-specific solutions.
With employees from 9 different countries, our team consists of 750 exceptionally talented experts. Our digital advisors are tireless in their pursuit of innovation, dedicated to creating exceptional customer experiences and delivering impactful solutions for your better tomorrow.
Get in touch
If you want to learn more about Microsoft Dynamics 365 Customer Service or need assistance, our team is here to help. Get in touch today and let’s discuss how we can support your business growth.
