Zagotovite najboljšo možno izkušnjo za stranke.
Zagotovite najboljšo možno izkušnjo za stranke.Preoblikujte vaše storitvene postopke z digitalno rdečo nitjo, ki bo povezala vse oddelke.
Vodenje storitvenega podjetja se lahko zdi kot plezanje na goro s skupino, ki je razpršena na vse strani. So vaši oddelki usklajeni ali so ujeti v silosih? Ali ključne informacije prosto potujejo med ekipami, da zagotovijo odlično storitev? Prepogosto je odgovor 'ne'.
Storitvena industrija se sooča z edinstvenimi izzivi – naraščajoča pričakovanja strank, zmanjševanje števila talentov in naraščajoča kompleksnost izdelkov. Ti pritiski lahko, brez ustreznega sodelovanja in dostopa do ključnih podatkov, ovirajo produktivnost, sprejemanje odločitev in zadovoljstvo strank.
Tu pride v poštev integriran delovni tok, ki postane vaš vodnik, premošča vrzeli in pomaga vaši ekipi delovati kot eno. Povezovanje oddelkov z digitalno rdečo nitjo jih opolnomoči, da se skupaj spopadejo z današnjim svetom polnim konkurenčnih storitev.
S pravimi orodji, usmeritvami in strategijo pomagamo storitvenim podjetjem, da:
Lažje sprejemajo odločitve
Predstavljajte si, da ima vaša ekipa vse potrebne podatke na dosegu roke, ko sprejema ključne odločitve. Integrirana digitalna rdeča nit povezuje vaše oddelke in zagotavlja vpoglede v realnem času za podporo proaktivni storitvi. Vaše ekipe bodo opremljene za hitrejše reševanje težav, boljšo razporeditev virov in bodo nudile bolj brezhibno izkušnjo za stranke.
Izboljšajo izkušnjo njihovih strank
Ta integriran pristop izboljšuje komunikacijo, poenostavlja delovne tokove in spodbuja kulturo, ki temelji na podatkih, kar na koncu povečuje splošno poslovno agilnost. Z optimizacijo procesov in omogočanjem hitrejših odzivnih časov lahko dvignete zadovoljstvo strank, gradite zvestobo in okrepite ugled vaše blagovne znamke.
Izboljšajo učinkovitost delovne obremenitve s Copilotom (AI)
Neskončna papirologija, zahteve po načrtovanju in poročanju lahko preplavijo tudi najbolj izkušene storitvene ekipe. Copilot vam pomaga premagati te izzive z avtomatizacijo ponavljajočih se nalog, kar omogoči vaši ekipi, da se osredotoči na strateško, bolj pomembno delo. Poleg povečanja učinkovitosti Copilot opolnomoči vašo delovno silo, da usmeri svojo energijo v zagotavljanje izjemnih izkušenj za stranke.
Potovanje osredotočeno na vaše potrebe, korak za korakom
Naše zmožnosti v storitveni industriji:
Customer expectations are constantly evolving. Continuously engaging existing and new customers, ensuring they receive the right message at the right time, requires a structured approach with transparent data. Are you ready for these expectations to increase even more?
3 examples of what we enable you to achieve:
- Efficient sales management: Pipeline management, sales forecasting, identifying etc.
- Optimized eCommerce processes: Integrating customer data across channels to provide a seamless and personalized shopping experience.
- Increased customer engagement: Enabling you to send the right message, to the right people, to give a good customer experience, and help them further through the buyer journey.
Your service departments significantly impact customer experience and business success. So, it’s important that they run efficiently. Do they have the right data when needed? Can you make data-driven decisions? Let us help you exceed customer expectations and achieve new heights.
3 examples of what we enable you to achieve:
- Improved service scheduling efficiency: optimizing intervention times and minimizing downtime.
- Higher first-time resolution rates: Enabling you to ensure service technicians have the right expertise, spare parts, and support at each service visit.
- Streamlined operations in your service department: With fully integrated digital processes, reducing data entry errors and accelerating billing
A strong cloud infrastructure is essential for maintaining stable business applications to support your business processes. However, with the ever-changing IT landscape, how do you balance innovation and stability?
Let our experts guide you.
The importance of having the right data is continuously increasing. But data only get you halfway there. The real value is created when you can draw the right insights and learnings from your data and enable it in your processes. Let us help you leverage your data.
3 examples of what we can enable you to achieve:
- Cross-department insight in your organization: By getting one central reporting tool, combining data from multiple systems from multiple departments.
- ....
The sustainability and traceability of your operations are essential for meeting regulatory requirements and achieving long-term success. We are ready to help you gain the insights you need, to be able to create more sustainable business processes.
3 examples of what we enable you to achieve:
- Enhanced sustainability practices: Implementing eco-friendly processes and technologies to reduce your environmental footprint and promote sustainable growth.
- Improved traceability: Enabling seamless tracking and documentation of materials and products throughout the supply chain, ensuring compliance with regulations and enhancing transparency.
- Optimized resource utilization: With fully integrated digital processes, minimizing waste and maximizing the efficient use of resources to support your sustainability goals.
Customer expectations are constantly evolving. Continuously engaging existing and new customers, ensuring they receive the right message at the right time, requires a structured approach with transparent data. Are you ready for these expectations to increase even more?
3 examples of what we enable you to achieve:
- Efficient sales management: Pipeline management, sales forecasting, identifying etc.
- Optimized eCommerce processes: Integrating customer data across channels to provide a seamless and personalized shopping experience.
- Increased customer engagement: Enabling you to send the right message, to the right people, to give a good customer experience, and help them further through the buyer journey.
Your service departments significantly impact customer experience and business success. So, it’s important that they run efficiently. Do they have the right data when needed? Can you make data-driven decisions? Let us help you exceed customer expectations and achieve new heights.
3 examples of what we enable you to achieve:
- Improved service scheduling efficiency: optimizing intervention times and minimizing downtime.
- Higher first-time resolution rates: Enabling you to ensure service technicians have the right expertise, spare parts, and support at each service visit.
- Streamlined operations in your service department: With fully integrated digital processes, reducing data entry errors and accelerating billing
A strong cloud infrastructure is essential for maintaining stable business applications to support your business processes. However, with the ever-changing IT landscape, how do you balance innovation and stability?
Let our experts guide you.
The importance of having the right data is continuously increasing. But data only get you halfway there. The real value is created when you can draw the right insights and learnings from your data and enable it in your processes. Let us help you leverage your data.
3 examples of what we can enable you to achieve:
- Cross-department insight in your organization: By getting one central reporting tool, combining data from multiple systems from multiple departments.
- ....
The sustainability and traceability of your operations are essential for meeting regulatory requirements and achieving long-term success. We are ready to help you gain the insights you need, to be able to create more sustainable business processes.
3 examples of what we enable you to achieve:
- Enhanced sustainability practices: Implementing eco-friendly processes and technologies to reduce your environmental footprint and promote sustainable growth.
- Improved traceability: Enabling seamless tracking and documentation of materials and products throughout the supply chain, ensuring compliance with regulations and enhancing transparency.
- Optimized resource utilization: With fully integrated digital processes, minimizing waste and maximizing the efficient use of resources to support your sustainability goals.
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Naj vas vodi naš zaupanja vreden svetovalec
Naši zaupanja vredni svetovalci vas vodijo na poti k digitalni preobrazbi. Začnemo z razumevanjem vaše vizije in vam pomagamo začrtati najboljšo pot do cilja. Na tej poti bomo izzivali vaše odločitve, da zagotovimo, da ste vedno na najboljši poti. Od prvega koraka do vrha smo z vami—opogumljamo vas, da z zaupanjem dosežete nove višave in varno ter uspešno dosežete svoj potencial.
Vodili smo ta storitvena podjetja
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Digitalna poslovna preobrazba je tisto, kar počnemo. Poskrbimo, da so organizacije pripravljene zadovoljiti današnje končne stranke in tiste jutrišnjega dne. Zahvaljujoč naši strokovnosti v industriji lahko združimo hitrost in kakovost pri vaši poti digitalne preobrazbe.