9A Lifecycle Management for your digital platform

A managed services package for your digital platform typically includes ongoing support, monitoring, maintenance, performance optimization, incident management, environment management (e.g., Tier 1/2/3 environments), patch and update management, system integrations support, and sometimes user training, user adoption or further enhancements. The scope depends on the service level agreement (SLA).

Project support is typically time-bound and focused on new implementations, upgrades, or major enhancements. Managed services, on the other hand, are ongoing and operational, ensuring the system remains healthy, secure, and performant post go-live. It includes day-to-day incident handling, new implementations, monitoring, and user support.

Managed service providers usually handle the scheduling, testing, and deployment of regular updates (One Version updates) as part of a proactive update cycle. This often includes regression testing using tools like RSAT, validating business processes, and coordinating downtime with the customer.

Whether during the handover from project to operations or the onboarding of an existing solution, we work closely with you to assess and define the specific services required to manage your platform effectively. Using a RACI (Responsible, Accountable, Consulted, Informed) model, we collaboratively identify roles and responsibilities, ensuring that the service setup aligns with your internal capabilities and operational needs. This approach allows us to tailor the service delivery to support your organization in the most efficient and sustainable way.

The cost of the services will depend on the customized Lifecycle Management plan we develop specifically for your platform. While we offer standard service configurations, these are tailored during the planning phase—based on your input through a structured questionnaire and dedicated workshop sessions. This ensures that the final solution reflects your unique requirements, allowing us to provide a transparent and accurate cost estimate.

Sure, with the right competencies, it is possible to manage the platform in-house. However, it's important to consider that each component typically requires a dedicated team—or POD (Product Oriented Dedicated team).

9altitudes can assist you in building these competence teams or PODs, ensuring you have the expertise needed for each part of the platform. A hybrid sourcing model is also a viable option, combining in-house management with external support.

Regardless of the approach, 9altitudes remains your primary gateway to Microsoft and PTC, ensuring seamless coordination and strategic alignment.

9altitudes has a strong and well-established partner network that spans multiple countries worldwide, enabling us to provide local support in most regions. In cases where direct representation is not available, we collaborate with trusted local partners or leverage remote support capabilities to ensure consistent service quality.